We're committed to being available when you need us.
Give us a call, send us an email, or stop by any office location. We’re happy to get the conversation started!
Email & Post
Member Service Information: memberservices@etpcu.org
Consumer Lending Information: consumerlending@etpcu.org
Mortgage Lending Information: mortgagelending@etpcu.org
Phone & In-Person
Contact a Credit Union representative at 903.323.0230 or 800.256.5009 or visit any office location for in-person assistance.
Card Support
Report Your Card Lost or Stolen
It is imperative to report a lost or stolen card immediately. Any unauthorized charges on an East Texas Professional Credit Union debit or credit card should be reported as soon as possible in order to allow the Card Services department to stop any fraudulent charges. If any of your ETPCU cards are lost or stolen, call 903-323-0238 or 833-933-1681 immediately.
Activate Your Card
In order to activate your new East Texas Professional Credit Union debit card, please call 866-207-9135 from the home phone number designated on your account.
In order to activate your new East Texas Professional Credit Union credit card, please call 833-541-0770 from the home phone number designated on your account.
Cardholder Dispute (PIN or Signature Transaction)
If you believe a charge was made to your East Texas Professional Credit Union debit card in error, please call 903-323-0238 to file a dispute for that charge.
If you believe a charge was made to your East Texas Professional Credit Union credit card in error, please call 800-600-5249 to file a dispute for that charge.
- Please allow 24 hours after the transaction has posted to prevent any delay in processing your dispute
- A dispute may be filed up to 60 days from when the transaction first appeared on your monthly statement
- The Fraud Department is open M-F (9:00AM TO 5:00PM)
- Processing a provisional credit to your account may take up to 10 business days
- If you do not see a credit posted to your account within 10 business days, please call Card Services at 903-323-0238.
Cardholder Support
For after hours questions regarding your East Texas Professional Credit Union debit card, please all 866-664-9364.
For after hours questions regarding your East Texas Professional Credit Union debit card, please all 866-664-9364.
For after hours questions regarding your East Texas Professional Credit Union credit card, please call 833-541-0763.
Online Support
To offer comments or questions regarding online banking or our website, email memberservices@etpcu.org
